At Garuda69, your privacy is not merely a legal obligation — it is a responsibility we take seriously every single day. This policy clearly outlines the types of data we collect, how it is used, and your rights as a member of our Malaysia online casino platform.
This is not just a promise on paper — it is how we operate every day to protect the privacy of our Malaysian members.
All data transmitted between your device and Garuda69's servers is protected with 256-bit SSL encryption — the same level of protection used by Malaysia's major banking institutions such as Maybank and CIMB. Your phone number, bank account information, and transaction data never travel as plain text across the network.
Garuda69 does not sell, rent, or exchange members' personal data with any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy — nothing more. This is an unwavering commitment that holds regardless of business circumstances.
As a Garuda69 member, you may request a copy of all personal data we hold about you at any time. You also have the right to request corrections to inaccurate data, or to request deletion of your data subject to applicable legal requirements. Contact us by email and we will process your request.
Garuda69 member data is stored on servers protected by strict access controls. Only staff who require access to perform their duties are permitted to view member data, and all access is logged and monitored. Passwords are stored in an irreversible hashed format — no one at Garuda69 is able to view your password.
Garuda69 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of member personal data handling. This includes obtaining clear consent prior to data collection, using data only for stated purposes, and allowing members to withdraw their consent at any time through the channels provided.
In the event of any security breach affecting members' personal data, Garuda69 is committed to notifying affected members within a reasonable timeframe in accordance with applicable legal requirements. We also have comprehensive incident response procedures in place to minimise the impact of any security incident.
Under Garuda69's Privacy Policy and Malaysia's data protection laws, you have the following rights, which you may exercise at any time.
You have the right to obtain a copy of all personal data Garuda69 holds about you. Requests can be submitted by email to support@garuda69.best and will be processed within 14 business days.
If any personal data held in Garuda69's records is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your account profile settings.
You may request the deletion of your personal data, subject to legal requirements obligating Garuda69 to retain certain records for a specified period for compliance and fraud prevention purposes.
For data processing that relies on your consent — such as marketing communications — you may withdraw your consent at any time through the notification settings in your Garuda69 account or by contacting our support team.
This Privacy Policy explains how Garuda69 collects, uses, stores, and protects your personal data as a platform member. By registering for or using Garuda69's services, you agree to the practices described in this policy. Please read it carefully and reach out to us if you have any questions.
Garuda69 ("we", "the platform" or "Garuda69") operates under the garuda69.best domain and is responsible as the controller of personal data for members using our online casino platform. This Privacy Policy has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.
We understand that entrusting personal information to any online platform requires a great deal of trust — especially when financial details and identity information are involved. That is why Garuda69 invest in industry-grade security infrastructure and provide clear, easy-to-understand policies on how your data is handled. Transparency is not just a word to us — it is the foundation of how we build relationships with our Malaysian member community.
This Policy applies to all personal data collected through the garuda69.best website, including during the registration process, use of the platform, communications with the support team, and all gaming activity and financial transactions carried out through Garuda69.
Garuda69 only collects data that is necessary to provide our platform services safely and effectively. Below are the categories of data we collect and the purpose behind each:
| Data Category | Data Type | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, national identification card number or passport number | Identity verification, KYC compliance |
| Contact Data | Email address, phone number, state of residence | Account communications, security notifications, customer support |
| Financial Data | Bank account holder name, partial account number (masked), registered payment methods | Processing deposits and withdrawals in MYR |
| Transaction Data | Deposit history, withdrawals, betting records and winnings | Account records, legal compliance, fraud prevention |
| Technical Data | IP address, device type, operating system, browser, session data | Account security, fraud detection, platform optimisation |
| Usage Data | Login records, session times, games played, usage patterns | User experience enhancement, suspicious activity detection |
2.1 Data We Do Not Collect
Garuda69 does not store full credit or debit card numbers. All payment processing via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX is handled by payment processors that comply with PCI-DSS security standards. We only receive confirmation that a payment was successful — full card or account details never pass through or are stored on our servers Garuda69.
Personal data collected by Garuda69 used solely for the following purposes. We do not use your data for any other purpose without first obtaining your additional consent:
3.1 Marketing Communications
By registering an account Garuda69, you may receive marketing communications about promotions, new bonuses, and special offers available on our platform. You may opt out of these communications at any time via the unsubscribe link in any marketing email or by updating the notification settings in your account profile Garuda69 you. Opting out of marketing communications will not affect your receipt of important notifications relating to your account.
Garuda69 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. Members' personal data is only shared in limited and necessary situations, as follows:
All third parties that receive personal data of Garuda69 members in the permitted contexts above are bound by data processing agreements requiring them to protect that information to a standard comparable with our privacy policy. Garuda69 is not responsible for the privacy practices of third parties that receive data in these permitted contexts after the data has been transferred, subject to the limits provided by law.
Garuda69 implement comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, alteration, or unintended disclosure. Our security infrastructure includes:
Although Garuda69 takes every reasonable measure to protect your data, no online system can guarantee absolute 100% security under all circumstances. You also play an important role in keeping your account secure — use a strong password, never share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account Garuda69 yours.
Garuda69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
6.1 Types of Cookies We Use
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality Garuda69 as a whole. For more information on managing cookies in popular browsers used in Malaysia, please refer to your browser's help documentation.
Garuda69 retains members' personal data for as long as necessary to fulfil the purposes set out in this policy, subject to legal requirements mandating retention for a specified period. General data retention guidelines are as follows:
When data is no longer required and there is no legal obligation to retain it, Garuda69 will erase or destroy that data using secure methods that ensure it cannot be recovered.
To exercise any of the rights described in the preceding sections of this Policy, you may contact Garuda69 through the following channels:
Garuda69 will endeavour to process privacy rights requests within 14 business days of receiving a complete request. For more complex requests, we will notify you if additional time is required. We may require identity verification before processing any request relating to personal data to ensure we only disclose or amend data to the individual entitled to it.
If you are not satisfied with the way Garuda69 handling your privacy request or complaint, you have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia, which is the personal data protection supervisory authority in this country.
Platform Garuda69 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18. Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes that your underage child has registered an account Garuda69, please contact us immediately at support@garuda69.best or via our platform's live chat. We will investigate and take appropriate action without delay.
Garuda69 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we protect your data. Whenever material changes are made, we will notify you through one of the following means:
The date of the most recent update will always be displayed at the top of this Privacy Policy page. We encourage you to review this page periodically. Continued use of the platform Garuda69 after the changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Garuda69 handling your personal data, please do not hesitate to get in touch. Our team is ready to assist you with any privacy or data security matters.
Email: support@garuda69.best
Live Chat: Available 24/7 via the chat icon within the Garuda69 platform
Response Time: We aim to respond to all privacy-related enquiries within 2 business days.
This Privacy Policy forms part of the overall terms of use between you and Garuda69. Please also read Terms & Conditions and the Responsible Gaming us for a full overview of our commitment to Malaysian members.
Thank you for entrusting your data and privacy to Garuda69. We regard this trust as a significant responsibility and will continue to work hard to earn it. Your privacy is our priority — not just today, but every day for as long as you remain a member of the Garuda69 community.